Here is a list of common questions and answers. If you can't find your answer
below, please email the help desk.
To Exit the Help Desk, use your browser's BACK button
- What is a Vermont Teddy Bear Greeting Card? Is
it free? Is it a real teddy bear?
- How do I send a card?
- How do I pick up a card?
- How long are cards available for viewing?
- How do I save my card?
- Can you cancel a card that has already been sent?
- Information about e-mail addresses
- How do I hear the music selection? Can my friend
hear it if I can't?
- Are all browsers able to work with and read Vermont
Teddy Bear's Free Greeting Cards?
- How can I find the buttons or where to "click"?
- What is HTML?
What is a Vermont Teddy Bear Greeting
Card? Is it free? Is it a real teddy bear?
A Vermont Teddy Bear Free Greeting Card is the newest,
funnest, fuzziest way to send Teddy Love to anyone, anytime, anywhere
in the world. We digitize and cybersize the teddy bear
of your choice, zip it out into cyberspace, and deliver it to
the e-mail doorstep of your friends and loved ones.
This service is FREE. You don't need to pay at any stage and you
can send as many cards as you want, to anyone in the world who
has an e-mail address and Internet access.
OK, so, they don't actually get a real teddy bear, but
with your personal message and fun music their Free Greeting
Card is just as much fun!
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How do I send a card?
Step 1: Choose a Greeting Card Category
Categories have different sets of bears, headings, and music,
although most bears are included in more than one category. There
is no "generic" category; you can make a custom Free Greeting
Card in any category by choosing the bear you like, and personalizing
your message. Then, if no heading or quote applys, choose "None".
Step 2: Create your Free Greeting Card; a few tips:
- Use the TAB key to advance from section to section. This will make your selections easier.
- Use the BACK button on your browser to come back to your selections, after viewing quotes and error messages.
The BACK button is located in the top left-hand corner of your screen.
- The number of message lines is unlimited, but we suggest 25 or less
- You may use HTML in your message. For a list of common HTML tags, refer to What is HTML?
- To hear your music selection, the Recipient must have:
1. speakers and a sound card installed on their computer
2. some kind of midi audio player installed on their computer
- You MUST fill in your Name, Recipient's Name, and both E-Mail addresses.
- Use the TAB key when filling out the Name/E-mail section, to advance from field to field.
Don't hit ENTER, or you will see an error message.
- To send an anonymous card, just sign your name as Guess Who!
Step 3: Preview your Free Greeting Card:
Hit the button at the bottom of the page when you have made your choices.
The Preview section will show exactly how your friend will see
their card, with music playing if any selected.
You may re-do your Free Greeting Card by using your
browser's BACK button to go back.
If you like your creation, click on the "Send" button.
We’ll do the rest!
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How do I pick up a card?
You will receive an e-mail stating that a Vermont Teddy Bear
Free Greeting Card with a special pick-up number
is waiting for you at The Vermont Teddy Bear CompanyŽ website.
You now have two options:
1. Click on the link below "Pick It Up Here"; this
will take you directly to the card created for you. Note that
only advanced versions of e-mail software programs will allow
you to make this direct click.
2a. Highlight and Copy the pick-up number using your e-mail
editing tools. The number will look something like this: 2113033623250
b. Click on the link below "Highlight and Copy"; this
will take you to the Free Greeting Cards home page.
c. Paste the number into the pick-up space provided.
Please read this e-mail and do not delete it before you claim
your card. We cannot retrieve the pick-up number for you if
it is deleted.
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How long are cards available for viewing?
Your card is stored for 1 week, waiting for pick-up. If it is
not picked up within 1 week, it will be deleted.
If picked up, your card is stored for 2 weeks from the day it
was sent. You may view it for an unlimited number of times.
Afterwards, the card will be deleted.
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How do I save my card?
From your browser, choose menu item "File", then choose
"Save As" and save the card as an html file; call
it something like "mybear.html". You will be able
to view this card, as long as your are using your browser, by
clicking on "File", then "Open".
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Can you cancel my card that has already been
sent?
No, we can’t. Like a rocket, a teddy bear in cyberspace
is hard to call back!
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Information about e-mail addresses
If it says that your e-mail is invalid, you have probably made
a typo. Correct e-mail syntax has no spaces, no commas, and
looks like this: name@mailhost.dom
Outside of AOL, AOL users must remember to type their e-mail
address as above, for example, "name25@aol.com" and
NOT "name25".
You MUST fill in your Name, Recipient’s Name, and both
E-Mail addresses.
You may only send to one person at a time; multiple e-mail addresses
are not allowed.
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How do I hear the music selection? Can my friend
hear it if I can’t?
For anyone to hear the music selection, they must have:
1. speakers and a sound card installed on their computer
2. some kind of midi audio player installed on their computer.
Note that if you have a sound card, most probably you have the midi audio player with
your browser installed by default.
If you are using Netscape’s browser, refer to
http://home.netscape.com/plugins/index.htmlfor
detailed information about audio players and where to get them.
The Sender does not need the above installed to select music, as long as the Recipient has
those items installed to hear it.
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Are all browsers able to work with and read Vermont
Teddy Bear's Free Greeting Cards?
All browsers (such as "Microsoft Explorer", "Netscape
Navigator") will work with the Vermont Teddy Bear Free
Greeting Cards, with the exception of an old AOL-IWENG browser,
which does not render forms correctly. To correct this, upgrade
to at least the AOL3 version of the browser, or use another.
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Where can I find the buttons or where to "click"?
You are probably working with a very old browser (like AOL-IWENG), which does not render
forms correctly. Upgrade your browser to a more recent version, or use another.
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What is HTML?
HTML is coding used to change the appearance of text. To use it, simply place HTML "tags" in front of and after the words whose appearance you wish to change.
For example, a sentence with these HTML tags: <B>I Love You!</B>
will change the text to bold: I Love You
Examples of common tags are:
- <B> and </B> make text bold
- <I> and </I> make text italic
- <U> and </U> make text underlined
- <CENTER> and </CENTER> make text centered
- <BR> and </BR> make a line break
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